If you created an account, you may check the status of your order by logging in and going to your Order History under My Account. Submitted status means the warehouse is still processing for shipment. A shipped order will included tracking information in the order details. When your order ships, you will also receive tracking information via email notification. If you do not have an account, you may contact us to verify your order status. You will still receive tracking information via email without registering for an account.

Once your order has been submitted it cannot be altered, and orders may not be returned once they’ve shipped. If your order has not shipped, you may contact us to cancel the existing order and place a new order .

Please take pictures of any damaged or incorrect items, including any damaged packaging, and email us at cfc@npn360.com requesting a replacement..

Yes, you will receive an order confirmation from cfc@npn360.com. Please add to your contacts list to help ensure delivery. Shipping notifications with tracking information will also be sent from the same email. If you did not receive a confirmation email for your order, please contact us to verify it has been received.

Absolutely! The easiest way to do this is by creating an account before you checkout so that your order is saved in Order History. To place the new order, simply pull up the Order History and add the items to your cart directly from the Order History.

We ship via Fed Ex from our warehouse near Chicago, IL. Expedited shipping options for next day and 2 day delivery service are available; please allow 24 business hours (M – F) for fulfilment and shipping.

Shipping rates are based on current market conditions for Fed Ex delivery services.

We ship to the United States and Canada. For locations outside those regions, or if your zip code cannot be validated, please contact us for assistance.

After your order ships from our warehouse, you will receive an email notification with a tracking number for the shipment. Click the tracking link in the email to follow the shipment status on the carrier website. If you registered for an account, your tracking information is also available in the Order History area of the My Account section.

On the login page, click the link for “I need to reset my password” then enter your email in the popup window. The site will send you an automated email to reset your password safely and securely. If you don’t receive the email, you may not have an account registered, or you may need to check your junk/spam folder for an email from cfc@npn360.com. If you have an account created, but still do not receive your email, please contact us for assistance.

Go to My Account, enter your current password, then enter the new password twice and hit save. It’s that easy!

Absolutely! Simply go to My Account and choose the Address Book tab. Toggle between saved billing and shipping addresses using the radio buttons on the upper right side of the tab. From there, you may update, add, or remove any addresses. Please note that you cannot delete your default address until you select an alternate default address to replace it. Once it’s not your default, you may delete it like any other address in the address book.